Refund policy

Last updated: August 2026

At Purple Tidy, we carefully pack and ship our cleaning products so that they reach you safely. Since our products are household cleaning formulations, all Purple Tidy products are non-returnable and non-exchangeable once delivered, except in cases where the product has arrived damaged, leaked, is defective, or an incorrect product has been delivered.

Please read the policy below before placing your order.

1. Damaged or Leaking Products

If your order arrives damaged, leaking or with a visibly compromised package, please contact us on purpletidy@gmail.com within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the outer package

  • Clear photographs/videos of the product

  • Photographs of the shipping label

  • A brief description of the issue

We may request additional information or evidence to verify the issue.

After verification, Purple Tidy may, at its discretion, provide a replacement or another appropriate resolution.

2. Non-Refund cases

For hygiene, safety and product-handling reasons, Purple Tidy cleaning products cannot be returned or exchanged after delivery simply because you have changed your mind, ordered the wrong product, or do not wish to use the product.

We therefore do not accept returns for:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preference

  • Product not meeting an individual's expectations

  • Opened or used products

  • Products purchased from outside the Purple Tidy website or from unauthorized sellers

3. Incorrect Product Delivered

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

Please share your order number and photographs/videos of the product received.

Once verified, we will work to provide an appropriate resolution, which may include replacement of the incorrect product.

4. Defective Product

If you believe that a product has a manufacturing defect or is otherwise defective when received, please contact us within 48 hours of delivery.

We may request photographs, videos, batch information or other details to understand and verify the issue.

If the issue is verified, Purple Tidy may provide a replacement or another appropriate resolution.

5. Used Products

Once a product has been opened or used, it cannot be returned or exchanged.

This includes products where the customer has used the product and is dissatisfied with the cleaning result.

Cleaning results can vary depending on the type, age, severity and nature of the stain, as well as the surface being cleaned and the method of application. Customers should always follow the usage instructions and surface suitability information provided on the product packaging.

6. Refunds

Where a refund is approved by Purple Tidy for a verified issue, the refund will generally be processed to the original payment method, subject to the payment provider's processing timelines.

For Cash on Delivery orders, where a refund is approved, we may request appropriate bank account or UPI details to process the refund.

7. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled through Purple Tidy.

8. Refund Processing Time

Once a refund has been approved, the time taken for the amount to appear in your account may depend on your payment gateway, bank or financial institution.

Purple Tidy is not responsible for delays caused by banks or payment service providers after the refund has been initiated.

9. Contact Us

For return, replacement or refund-related queries, please contact:

Purple Tidy
Email: purpletidy@gmail.com

Please include your order number in your communication so that we can assist you faster.

10. Policy Changes

Purple Tidy reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

This policy does not limit any rights or remedies that may be available to customers under applicable law.