Shipping policy

At Purple Tidy, we want your cleaning essentials to reach you quickly and safely.

Here's everything you need to know about shipping your Purple Tidy order.

1. Shipping Across India

We currently ship Purple Tidy products across India to serviceable locations.

Free shipping is available across India on eligible orders placed through our website.

Some remote or non-serviceable locations may have delivery restrictions depending on our logistics partners.

2. Order Processing

Orders are generally processed and dispatched within 24–48 hours after the order is successfully placed.

Orders placed on Sundays, public holidays or during exceptional sale periods may take slightly longer to process.

Once your order has been dispatched, you will receive the available shipping/tracking information through the contact details provided during checkout.

3. Delivery Time

Most orders are expected to be delivered within approximately 3–4 business days after dispatch.

Actual delivery time may vary depending on:

Your delivery location
Courier serviceability
Weather conditions
Public holidays
High-volume sale periods
Unforeseen logistics delays

Remote locations may require additional delivery time.

The delivery timelines shown are estimates and are not guaranteed delivery dates.

4. Order Tracking

Once your order is dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to check the latest status of your shipment.

5. Incorrect or Incomplete Address

Please make sure that your name, mobile number, house/building number, street, locality, city, state and PIN code are correct when placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for re-shipping where applicable.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available to receive the package and that your phone number remains reachable during the delivery period.

7. Delayed Shipments

Although we aim to deliver orders within the estimated timeline, delays can occasionally occur because of circumstances outside our control, including weather, natural events, transport disruptions, courier delays, public holidays or unusually high order volumes.

If your order appears significantly delayed, please contact us at:

purpletidy@gmail.com

We will help you check the shipment status with our logistics partner.

8. Damaged or Leaking Package

We take care while packing Purple Tidy products for shipment.

If your package arrives visibly damaged, leaking or with missing products, please contact us as soon as possible and preferably within 48 hours of delivery.

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