Terms of service

Last updated: August 2026

Welcome to Purple Tidy.

These Terms of Service govern your use of the Purple Tidy website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Purple Tidy

Purple Tidy is a household cleaning products brand operating from:

Engineers Enclave, New Delhi – 110034, India

Email: purpletidy@gmail.com

2. Use of the Website

You agree to use the Purple Tidy website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to the website or its systems
Interfere with the operation or security of the website
Copy or misuse our website content
Use automated methods to access or collect website information without permission
Submit false, misleading or fraudulent information

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on the website are accurate.

However, minor differences may occur between product photographs displayed online and the actual product, including differences in colour, packaging or appearance.

Product instructions, precautions and usage information provided on the product packaging should always be followed.

4. Product Use

Purple Tidy products should be used only for their intended purpose and according to the instructions provided on the product packaging.

Customers should check surface suitability before use and perform a patch test where appropriate.

Cleaning results may vary depending on the type and severity of the stain, the surface, previous treatments and method of application.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted when Purple Tidy confirms or processes the order, subject to product availability and successful payment or COD verification.

We reserve the right to refuse or cancel an order in circumstances including:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery restrictions
Other reasonable operational or legal circumstances

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

6. Pricing

Product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, discounts, shipping charges or other charges, where relevant, will be displayed during checkout.

We reserve the right to change product prices, offers and promotions at any time.

Changes in price will not normally affect an order that has already been confirmed, except where a genuine pricing or listing error has occurred.

7. Payment

We may offer payment options such as:

UPI
Credit cards
Debit cards
Net banking
Cash on Delivery
Other payment methods made available at checkout

Payments may be processed through third-party payment service providers.

Purple Tidy does not generally store complete payment card information.

8. Shipping and Delivery

We currently ship to serviceable locations across India.

Our current shipping information, including estimated processing and delivery timelines, is provided in our Shipping Policy.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, location, unforeseen events and other circumstances beyond our reasonable control.

9. Returns, Refunds and Replacements

Purple Tidy cleaning products are non-returnable and non-exchangeable, except in circumstances covered by our Return & Refund Policy.

Customers should inspect their package upon delivery and report any damaged, leaking, defective or incorrect product within the specified period.

For complete details, please refer to our Return & Refund Policy.

10. Promotions and Offers

From time to time, Purple Tidy may offer promotional discounts, bundles or other offers.

Each promotion may have specific terms, eligibility requirements and validity periods.

Promotional offers cannot necessarily be combined unless expressly stated.

Purple Tidy reserves the right to modify or withdraw a promotional offer, subject to applicable law.

11. Reviews and User Content

If you submit a review, photograph, testimonial, comment or other content to Purple Tidy, you confirm that:

The content is genuine and relates to your experience
You have the right to submit the content
The content does not violate another person's rights
The content is not unlawful, abusive, misleading or defamatory

By submitting content, you grant Purple Tidy permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these terms.

12. Intellectual Property

The Purple Tidy name, logo, website design, product photographs, graphics, written content, videos and other original materials are owned by or licensed to Purple Tidy.

You may not copy, reproduce, modify, distribute or commercially use our intellectual property without prior written permission.

13. Third-Party Services

Our website may use third-party providers for services such as:

Payment processing
Shipping and logistics
Analytics
Advertising
Website functionality
Customer communication

Your use of certain third-party services may also be subject to the terms and policies of those providers.

14. Website Errors

We aim to maintain accurate information on our website but cannot guarantee that every page will always be completely free from typographical, technical or other errors.

If an error affects an order, we reserve the right to take reasonable corrective action, including cancelling an order where appropriate and providing a refund for any payment already received.

15. Limitation of Liability

To the extent permitted by applicable law, Purple Tidy shall not be liable for losses resulting from:

Misuse of our products
Failure to follow product instructions
Use of products on unsuitable surfaces
Unauthorized alteration or modification of products
Delays caused by third-party logistics providers
Website interruptions or technical issues beyond our reasonable control

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

16. Privacy

Your use of the Purple Tidy website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

17. Changes to These Terms

Purple Tidy may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes use of the website subject to the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service shall be governed by the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of courts in Delhi, India, subject to applicable law.